Incident history
Every incident and completed maintenance window, newest first. Filters apply across the full history, not just the events currently shown.
17 events
August 2026
4 events
- Severity: MajorCollections
Elevated failure rate on MTN MoMo collections
Lasted 2 hr 53 min
- Severity: MinorPayouts and Settlement
Settlement batch delayed for merchants on daily payout
Lasted 2 hr 28 min
- MaintenanceMerchant Gateway API, Merchant Portal
Network maintenance in our primary region
Lasted 2 hr
- Severity: MajorCard Processing, Hosted Checkout
Card payment authorisations timing out
Lasted 2 hr 19 min
July 2026
5 events
- Severity: MajorMerchant Portal, Back Office
Merchant portal sign-in failures after token refresh regression
Lasted 1 hr 44 min
- Severity: MinorNotifications
Delayed SMS delivery for transaction alerts
Lasted 2 hr 45 min
- MaintenanceCard Processing, Merchant Onboarding
Card vault encryption key rotation
Lasted 3 hr
- Severity: MajorUSSD
USSD sessions timing out before completion
Lasted 3 hr 50 min
- Severity: MajorPayouts and Settlement
GhIPSS instant transfers unavailable
Lasted 4 hr 47 min
June 2026
2 events
- Severity: CriticalData Services, Merchant Gateway API, Collections, Payouts and Settlement, Merchant Portal
Write errors during unplanned database failover
Lasted 1 hr 36 min
- Severity: MinorMerchant Gateway API, Transactions and Reporting
Webhook delivery backlog
Lasted 2 hr 12 min
May 2026
1 event
- Severity: MajorPOS Terminals, Card Processing
POS terminals declining card payments
Lasted 6 hr 5 min
April 2026
2 events
- Severity: MinorMerchant Gateway API, Developer API
Elevated API latency
Lasted 1 hr 38 min
- Severity: MajorPayouts and Settlement
Scheduled transfers not executing
Lasted 3 hr 25 min
March 2026
1 event
- Severity: MinorMerchant Onboarding
KYC document uploads failing
Lasted 2 hr 1 min