Uptime and reliability
Availability for each service over the last 90 days. A day counts as affected if any part of it fell short of full service.
Platform uptime, 90 days
99.93%
Services tracked
15
Days with reduced service
8
Money Movement
Collections
30 days 99.76% · 90 days 99.85%
Payouts and Settlement
30 days 99.91% · 90 days 99.76%
Card Processing
30 days 99.81% · 90 days 99.94%
Payment Channels
Hosted Checkout
30 days 99.81% · 90 days 99.94%
POS Terminals
30 days 100.00% · 90 days 100.00%
USSD
30 days 100.00% · 90 days 99.89%
APIs
Merchant Gateway API
30 days 100.00% · 90 days 99.90%
Developer API
30 days 100.00% · 90 days 100.00%
Transactions and Reporting
30 days 100.00% · 90 days 99.97%
Merchant Applications
Merchant Portal
30 days 100.00% · 90 days 99.88%
Business eGaHub
30 days 100.00% · 90 days 100.00%
Back Office
30 days 100.00% · 90 days 99.95%
Platform Services
Merchant Onboarding
30 days 100.00% · 90 days 100.00%
Notifications
30 days 100.00% · 90 days 99.97%
Data Services
30 days 100.00% · 90 days 99.93%
- Operational
- Degraded Performance
- Partial Outage
- Major Outage
- Under Maintenance
Affected days in detail
| Date | Service | Status | Affected | Incident |
|---|---|---|---|---|
| 21 August 2026 | Collections | Partial Outage | 2 hr 53 min | View |
| 16 August 2026 | Payouts and Settlement | Degraded Performance | 2 hr 28 min | View |
| 1 August 2026 | Card Processing | Partial Outage | 2 hr 19 min | View |
| 1 August 2026 | Hosted Checkout | Partial Outage | 2 hr 19 min | View |
| 25 July 2026 | Merchant Portal | Partial Outage | 1 hr 44 min | View |
| 25 July 2026 | Back Office | Partial Outage | 1 hr 44 min | View |
| 18 July 2026 | Notifications | Degraded Performance | 2 hr 45 min | View |
| 4 July 2026 | Payouts and Settlement | Partial Outage | 4 hr 47 min | View |
| 4 July 2026 | USSD | Partial Outage | 3 hr 50 min | View |
| 25 June 2026 | Collections | Major Outage | 1 hr 36 min | View |
| 25 June 2026 | Payouts and Settlement | Major Outage | 1 hr 36 min | View |
| 25 June 2026 | Merchant Gateway API | Major Outage | 1 hr 36 min | View |
| 25 June 2026 | Merchant Portal | Major Outage | 1 hr 36 min | View |
| 25 June 2026 | Data Services | Major Outage | 1 hr 36 min | View |
| 8 June 2026 | Merchant Gateway API | Degraded Performance | 2 hr 12 min | View |
| 8 June 2026 | Transactions and Reporting | Degraded Performance | 2 hr 12 min | View |