Merchant payouts will be migrated to our new clearing partner. During this window settlement batches will not run and payouts will not be submitted. Balances, collections and card payments are unaffected. Any payout due during the window will be included in the next batch once maintenance completes.
Affected: Data Services, Merchant Gateway API, Collections
We will upgrade our primary database cluster to PostgreSQL 16. The upgrade uses a replica promotion, so we expect a single write interruption of under two minutes rather than a full maintenance window. API reads remain available throughout. Payments initiated during the switchover will be queued and processed immediately afterwards rather than declined.
Collection success rates have held steady for over an hour. This incident is resolved. No funds were lost; all failed attempts were declined cleanly at the gateway before any debit occurred.
The settlement batch has completed and all payouts have been submitted to the receiving banks. Merchants on daily payout should see funds within the normal bank clearing window.
Card authorisations have been stable for over an hour. Resolved. We have added an alert on pool saturation so this condition pages us before it becomes customer-visible.
