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EganowStatus
Incident history
Severity: MinorCurrent status: Resolved

Settlement batch delayed for merchants on daily payout

Started
Duration
2 hr 28 min
Last updated
Resolved

Affected: Payouts and Settlement

  1. Resolved

    The settlement batch has completed and all payouts have been submitted to the receiving banks. Merchants on daily payout should see funds within the normal bank clearing window.

  2. Identified

    A long-running reconciliation query blocked the batch worker. We have cancelled the query and restarted the batch.

  3. Investigating

    The overnight settlement batch has not completed on schedule. Merchant balances are accurate; only the payout transfer is delayed.