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Incident history
Severity: MajorCurrent status: Resolved

Merchant portal sign-in failures after token refresh regression

Started
Duration
1 hr 44 min
Last updated
Resolved

Affected: Merchant Portal, Back Office

  1. Resolved

    Sign-in success rates are back to normal. Resolved. API key authentication was never affected, so server-to-server integrations continued working throughout.

  2. Monitoring

    The rollback is complete. New sign-ins are working normally. Merchants who were affected should sign in once more to receive a valid session.

  3. Identified

    A change to token refresh handling released this morning invalidated refresh tokens issued before the deploy. We are rolling the change back.

  4. Investigating

    Merchants are reporting that they are signed out of the portal shortly after signing in. We are investigating.

Read the full incident report