Collection success rates have held steady for over an hour. This incident is resolved. No funds were lost; all failed attempts were declined cleanly at the gateway before any debit occurred.

MTN has applied a fix on their side and success rates have returned to normal levels. We are continuing to monitor. Payments that failed during this window were not charged and can be retried.

The failures are caused by increased response times from the upstream MTN collections gateway, which is pushing a portion of our requests past their timeout. We have raised the issue with MTN and are extending our client timeout to reduce avoidable failures.

We are seeing an elevated failure rate on MTN Mobile Money collection requests. Card payments, Telecel Cash and AirtelTigo Money are unaffected. Customers may see "transaction could not be completed" when paying with MTN MoMo.