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EganowStatus
Incident history
Severity: MinorCurrent status: Resolved

Webhook delivery backlog

Started
Duration
2 hr 12 min
Last updated
Resolved

Affected: Merchant Gateway API, Transactions and Reporting

  1. Resolved

    The backlog has cleared and webhooks are delivering in real time again. All queued events were delivered; retries preserved ordering per merchant.

  2. Identified

    A merchant endpoint returning very slow responses consumed a disproportionate share of delivery workers. We have isolated that endpoint onto its own queue.

  3. Investigating

    Outbound webhook deliveries are running behind. Merchants may receive payment notifications later than usual.