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EganowStatus
Incident history
Severity: MinorCurrent status: Resolved

KYC document uploads failing

Started
Duration
2 hr 1 min
Last updated
Resolved

Affected: Merchant Onboarding

  1. Resolved

    Uploads are working again. Customers who saw an error should retry; no partially uploaded documents were retained.

  2. Identified

    An expired credential on our object storage bucket is rejecting uploads. A replacement credential is being rolled out.

  3. Investigating

    Customers are unable to upload identity documents during onboarding. Existing accounts and payments are unaffected.