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EganowStatus
Incident history
Severity: MajorCurrent status: Resolved

Card payment authorisations timing out

Started
Duration
2 hr 19 min
Last updated
Resolved

Affected: Card Processing, Hosted Checkout

  1. Resolved

    Card authorisations have been stable for over an hour. Resolved. We have added an alert on pool saturation so this condition pages us before it becomes customer-visible.

  2. Monitoring

    Authorisation latency has returned to baseline after the deploy. We are monitoring closely.

  3. Identified

    A connection pool exhaustion in our acquirer integration is causing authorisation requests to queue. We are increasing pool capacity and recycling the affected workers.

  4. Investigating

    We are investigating reports of card payment authorisations timing out at checkout.