Severity: MajorCurrent status: Resolved
Card payment authorisations timing out
- Started
- Duration
- 2 hr 19 min
- Last updated
- Resolved
Affected: Card Processing, Hosted Checkout
Resolved
Card authorisations have been stable for over an hour. Resolved. We have added an alert on pool saturation so this condition pages us before it becomes customer-visible.
Monitoring
Authorisation latency has returned to baseline after the deploy. We are monitoring closely.
Identified
A connection pool exhaustion in our acquirer integration is causing authorisation requests to queue. We are increasing pool capacity and recycling the affected workers.
Investigating
We are investigating reports of card payment authorisations timing out at checkout.